Why It’s Getting Harder to Hire BPO Agents in Traditional Delivery Markets (And What to Do About It)
The BPO Shift: Rethinking Global Delivery in the Age of Scarcity and Cost Pressure The global Business Process Outsourcing (BPO) landscape is undergoing a significant transformation. Traditional delivery markets, such as India, the Philippines, and Eastern Europe, are grappling with escalating talent shortages, rising operational costs, and evolving workforce expectations. These challenges are compelling organizations … Read more
