Welcome to Thrivin.
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Unlock East Africa’s
Outsourcing Advantage
Top Talent, Cutting-Edge Tech & Facilities with Unmatched Savings—Scale Fast. Save More. Operate Seamlessly
Thrivin Africa Outsourcing FAQLet’s connect to help you Diversify, Scale and Save!
Why East Africa?
The global BPO landscape is shifting—talent shortages, rising costs, new technology and changing client needs
East Africa is the compelling choice, offering :
- Large, educated, English-speaking, and tech-savvy talent pool
- Significant cost savings without compromising quality
- Safe metropolitan cities with reliable digital and physical infrastructure
East Africa stands out as the smart, future-ready alternative for sustainable and scalable outsourcing.
Book a Consultation TodayThrivin Delivers For You!
Whether you need 10 agents or 10,000, we’ve got you covered.
Partner with Thrivin Africa Outsourcing and access the
fastest-growing, AI-powered outsourcing hub in the world.
All-in-One – Plug & Play System
Thrivin Agent as a Service (TAaaS)
Hiring & Staffing
Build skilled teams with vetted East African talent, fully aligned to your business needs.
Payroll & HR Services
Streamline payroll and HR with full local compliance—reliable, secure, and cost-efficient.
Facilities & Infrastructure
Run 24/7 operations with secure, fully managed workspaces built for scalability.
Training & Upskilling
Boost productivity with tailored training that meets global service standards.
Cutting Edge Technology
Equip teams with modern tools for speed, automation, and real-time collaboration.
Leadership & Management
Empower teams with trained leaders who drive performance and hit KPIs.
We Adapt to Your Needs
Full Flexibility
Choose hands-on or hands-off. Use your own tech or our plug-and-play setup which lets you scale, pivot, or reconfigure anytime—no constraints.
Instant Impact
Deploy AI-trained CX teams in days, not months. Hit the ground running with Thrivin’s TAaaS model.
Time Zone Aligned
Work in real time. Our GMT+3 location syncs smoothly with Europe, North America, the Middle East, and Australia.
Ease of Scalability
Scale fast, without friction. Tap into pre-built campuses, AI-powered hiring/training and 20–30% lower costs—no CAPEX or red tape.
TESTIMONIAL
“The talent out of East Africa is amazing. Through Thrivin’s
Agent-as-a-Service model, we’ve added incredible team
members who’ve sparked growth we never thought possible.”
Robert Galop
Partner & Co-Founder, Creo Solutions
Build Your Dream Team – Any Role, Any Function
Customer Service Representatives (CSR)
Technical Support
Agents
Sales Agent / Inside
Sales Representatives (SDR)
Collections
Agents
IT & Software
Engineers
Digital Marketing
and SEO Representatives
Chat & Email
Support Agents
Book-keeping & Accounting
Support Agent
Help Desk
Agent
Order Processing / Back
Office Agent
Our Process. Simple, Seamless, Streamline & Scalable!
We ensure open and continuous communication throughout to keep you informed and at ease at every step.
Consultation & Strategy
We analyze your goals and design a tailored solution
Rapid Deployment
Deploy teams in days—not months—using our ready-to-use campuses and trained workforce.
Seamless Onboarding
Your team goes live with zero setup hassle.
Scale With Confidence
We continuously optimize your operation for growth, efficiency, and quality
TRUSTED BY GLOBAL LEADERS
POWERED BY AI
BACKED BY BRITISH TELECOM
Frequently Asked Questions
Why is Kenya and East Africa the best location for BPO operations?
+- Young, Skilled, & English-Speaking Workforce – Over 500,000 graduates with strong English proficiency enter the job market annually.
- Lower Operational Costs – Labor costs in Kenya are 20–30% lower than India & the Philippines, leading to significant cost savings.
- AI-Driven Workforce & Upskilling – Thrivin’s AI-powered skills pathing ensures highly trained, job-ready employees from day one.
- Tech-Savvy Market – Kenya is known as the “Silicon Savannah”, with 85% of youth regularly using smart devices and digital tools.
- Time Zone Advantage (GMT+3) – Kenya’s location ensures seamless real-time collaboration with Europe, North America, and the Middle East.
- Strong Digital Infrastructure – One of the fastest internet speeds in Africa, with triple-redundant telecom systems for zero downtime.
- Pro-Business Government Policies – Tax incentives, investor-friendly laws, and government-backed support for the outsourcing industry.
- Safe & Stable Climate – No extreme weather conditions, hurricanes, or typhoons that can disrupt operations.
How does Kenya compare to traditional BPO hubs like India & the Philippines?
+| Factor | Kenya & East Africa | India | Philippines |
|---|---|---|---|
| Labor Cost | Lower (20-30% savings) | Increasing | Increasing |
| English Proficiency | High (Official Business Language) | High | High |
| Tech-Savvy Workforce | 85%+ Digital Adoption | High | Medium |
| Time Zone Overlap | GMT+3 aligns with US, Europe, Middle East | Less Favorable | Less Favorable |
| Weather & Climate | Stable, No Disruptions | Heatwaves, Pollution | Typhoons, Storms |
| Scalability | Initial 100,000+ BPO Seats Planned | High | Limited |
| Infrastructure Costs | Lower CAPEX & OPEX | High setup costs | High setup costs |
Why choose Thrivin Africa Outsourcing over other BPO providers?
+- Ready-to-Deploy BPO Infrastructure – Thrivin provides fully pre-built, scalable BPO campuses, eliminating high setup costs.
- Thrivin Agent-as-a-Service (TAaaS) – Instantly scale with a pre-trained workforce, AI-powered recruitment, and optimized contact center solutions.
- Employer of Record (EOR) Model – We handle all compliance, HR, payroll, and legal requirements so clients can focus on business growth.
- AI-Driven Talent Development – Ensuring job-ready employees, continuous training, and fast onboarding for high-quality service delivery.
- Cost Savings of 20-30% Compared to Other BPO Markets – Lower labor and operational costs while maintaining world-class service.
- Global Partnerships – Backed by British Telecom (BT), leading BPO technology providers, and Fortune 500 enterprises.
How does Thrivin ensure high-quality BPO services?
+- AI-Powered Skills Pathing & Training – Thrivin ensures that every agent is job-ready from day one through AI-driven training and continuous learning.
- State-of-the-Art Facilities – Our 400+ acres of BPO campus developments support thousands of seats per year, with modern workspaces and high-speed internet.
- Triple-Redundant Connectivity – Ensuring zero downtime for critical business operations.
- Data Security & Compliance – Thrivin is GDPR, ISO 27001, and PCI DSS certified for world-class data protection.
- 24/7 Operations & Business Continuity Support – Round-the-clock customer service, IT support, and back-office operations.
What cost benefits do companies gain by outsourcing to Kenya?
+- Lower Labor Costs – Up to 30% cheaper than India and the Philippines, without sacrificing quality.
- Reduced Overhead Expenses – Thrivin’s plug-and-play BPO solutions eliminate costly infrastructure investment.
- Minimal Recruitment & Training Costs – Our AI-driven workforce ensures high retention and rapid onboarding, reducing turnover expenses.
- Employer of Record (EOR) Model – Thrivin handles payroll, HR, and compliance, cutting administrative costs.
- Scalability Without Capital Expenditure (CAPEX) – Easily expand without major upfront investment.
How does Thrivin handle hiring, payroll, and legal compliance?
+- Employer of Record (EOR) Model – We take care of all employment compliance, payroll processing, and HR management.
- Local & International Compliance – Fully aligned with Kenyan labor laws, tax regulations, and global security standards (GDPR, ISO 27001, PCI DSS).
- Fast & Hassle-Free Workforce Scaling – We provide on-demand, trained talent without lengthy recruitment processes.
What industries benefit the most from outsourcing to Kenya?
+- Customer Support & Call Centers – 24/7 multilingual support for global customers.
- IT & Software Development – AI-driven workforce handling software engineering, cloud computing, cybersecurity, and tech support.
- Financial & Accounting Services – Bookkeeping, tax compliance, and financial analytics at a fraction of the cost.
- Healthcare & Telemedicine BPO – Medical transcription, insurance claims processing, and remote healthcare support.
- E-commerce & Retail Support – Order processing, virtual assistants, and digital marketing solutions.
- Sales, Admin, and Marketing Services – Every aspect of outbound, inbound sales, operational admin, and digital marketing services.
What makes Kenya a stable and secure outsourcing destination?
+- Pro-Business Government Policies – Tax incentives, simplified regulations, and support for BPO industry growth.
- Stable Political & Economic Environment – East Africa’s fastest-growing economy, attracting global investors.
- No Natural Disasters – Unlike India and the Philippines, Kenya has a mild, stable climate with no extreme weather disruptions.
- Strong International Business Presence – Nairobi hosts Fortune 500 companies, UN organizations, and multinational firms.
What are the long-term BPO growth prospects in Kenya?
+- 500,000+ BPO Jobs by 2030 – Kenya is scaling up to become the next global outsourcing hub.
- AI-Integrated Workforce – Thrivin leads the market in AI-powered workforce development, automation, and digital transformation.
- Expanding Infrastructure – Investments in tech parks, data centers, and cloud-based outsourcing solutions are driving BPO scalability.
- Government & Private Sector Collaboration – Kenya is working with universities, vocational training centers, and global enterprises to ensure a steady supply of top-tier talent.
How can BPO Operations companies get started with Thrivin Africa Outsourcing?
+- Consultation & Strategy Planning – We assess your needs and design a customized outsourcing solution.
- Infrastructure & Workforce Deployment – Thrivin provides ready-to-deploy teams, facilities, and operational support.
- Seamless Onboarding & Scaling – Your BPO operations go live quickly with zero hassle.
- Continuous Optimization & Growth – We help scale and optimize your outsourcing strategy for long-term success.
