The Outsourcing Talent Crunch: Why Traditional Markets Are Struggling to Staff Up
The Talent Crisis Hitting Traditional Outsourcing Hubs Outsourcing, as we know it, is at a tipping point. Legacy outsourcing markets—India, the Philippines, Eastern Europe—are facing a perfect storm: agent burnout, wage inflation, rising turnover, and talent pools stretched to the breaking point. In some cities, BPO agent turnover now exceeds 40%. The once-reliable supply of … Read more
